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Privacy notice

Schedule 1 - Acceptable Use Policy (AUP)

1 The following material may not be stored on the Host’s servers:
1.1 copyright works of other than the customer’s;
1.2 commercial image, text, trademarks, audio, video or music files without appropriate
licensing, royalties or other forms of required remuneration;
1.3 any material which violates the law of any established jurisdiction;
1.4 unlicensed software;
1.5 software which assists in or promotes: emulators, freaking, hacking, password
cracking, IP spoofing or anything malicious or intentionally damaging;
1.6 links to any of the material specified in this Schedule 1;
1.7 Pornographic material or unlawful content;
1.8 any material promoting discrimination or animosity to any person on grounds of
gender, race or colour.

2 The Customer may not share, let or sub-license space on the Servers. (Except as an
authorised reseller of the Host).

3 The Customer may not:
3.1 use or permit others to use the Host’s network to transmit “spam” or unsolicited
commercial email (“UCE”). If the Customer does so the Host may suspend or
terminate the Services without notice;
3.2 publish or permit publication of, sites or information that are advertised by UCE
from other networks. If the Customer does so the Host may suspend or terminate
the Services without notice. respects Privacy Guidelines outlined by the Australian Direct Marketing Association (ADMA).

We abide by the ADMA Code of Practice for Consumer Protection in eCommerce and the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with those guidelines, would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries.


Information collected by

  • Your contact information, including named individuals for administration, technical and billing issues. This information may include telephone, fax numbers and email addresses
  • Information about what services you have ordered from
  • Information about what services you have enquired
  • Your interest in receiving email newsletters
  • Correspondence between you and
  • A contact management system in which details of conversations might be written by employees
  • Encrypted credit card details
  • Your interaction with our websites


What does with your information:

  • We do not your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries.
  • We do provide aggregate data to third parties (e.g. "we have 20,000 clients who are SMEs")
  • We will contact relevant people to communicate billing and technical issues
  • We store website data and email queued on our servers, only for use as back-up data should it be required
  • We may customise our email newsletters and communications to reflect your interest in a particular service
  • We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on
  • We store encryted credit card details to allow us to process the subscriptions to our services
  • We monitor and store your online requests for webpages and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)


Who Is Information

When a domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows internet users to query a domain name to find out the identity and contact details of the registrant. The public WHOIS service is a standard feature of domain name systems around the world. Please see auDA's WHOIS policy at which sets out auDA's guidelines on the collection, disclosure and use of WHOIS data.


Email Communications

As a customer of you will receive occasional email communications from that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail. If you have any questions about our privacy policy, please feel free to contact us.