Privacy Policy

Overview

Mydoor.com.au Pty Ltd trading as Action Websites is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Principles, the Consumer Data Right (CDR) framework, and the ADMA Code of Practice. This policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website, services, and email communications.

What Information We Collect

We may collect the following types of personal information (varies from online ordering, shopping and/or email newsletters):

  • Name, email address, phone number, and billing/shipping address
  • Purchase history and preferences
  • Newsletter subscription status
  • IP address, browser type, and device information
  • Any other information you voluntarily provide via forms, surveys, or support requests

How We Use Your Information

Your data may be used to:

  • Process orders and deliver products
  • Send transactional and promotional emails (with your consent)
  • Improve website functionality and user experience
  • Provide customer support
  • Comply with legal obligations and data sharing under the Consumer Data Right legislation

Email Newsletter & Marketing Communications

We operate a strict opt-in policy for marketing emails:

  • You will only receive newsletters or promotional emails if you explicitly subscribe via our website or checkout process.
  • Each email includes a clear unsubscribe link allowing you to opt out at any time.
  • You may also manage your preferences via your account dashboard or by contacting us directly.

We do not sell or rent your email address to third parties. Email marketing is conducted in accordance with ADMA guidelines, including transparency, consent, and frequency controls.

Sharing Your Data

We may share your data with:

  • Payment processors and logistics partners (for order fulfilment)
  • Email service providers (e.g. MailPoet) for newsletter delivery
  • Accredited third parties under the Consumer Data Right, only with your explicit consent e.g. legal obligations
  • If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We do not disclose personal information to overseas recipients unless required for service delivery and only under strict data protection agreements.

Who Is Information

When a domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows internet users to query a domain name to find out the identity and contact details of the registrant. The public WHOIS service is a standard feature of domain name systems around the world. Please see auDA’s WHOIS policy at http://www.auda.org.au/whois-policy which sets out auDA’s guidelines on the collection, disclosure and use of WHOIS data.

Your Rights Under Consumer Data Right (CDR)

As an Australian consumer, you have the right to:

  • Access your personal data in a usable format
  • Direct us to transfer your data to an accredited third party
  • Withdraw consent for data sharing at any time
  • Request correction or deletion of your personal information

For more information on your rights, visit the Consumer Data Right website (https://www.cdr.gov.au).

Data Security

We implement industry-standard security measures including:

– SSL/TLS encryption
– Secure server hosting
– Access controls and regular audits

While we take reasonable steps to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

Cookies & Tracking

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our website uses cookies to:

  • Remember your preferences
  • Track usage patterns
  • Deliver personalized content

You can manage cookie settings via your browser.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Us

For privacy-related inquiries, data access requests, or complaints, please contact us through the below:

www.ActionWebsites.com.au
Level 1, 530 Little Collins Street, Melbourne VIC 3000 AU
Email: support@actionwebsites.com.au
Phone: 1300 736 783